Spoken

English
Malay
Tamil

Written

English

10 Oct, 2014 - Current

Desktop Engineer

NCS Pte Ltd, Singapore

Company Type

Multinational Corporation

Position

Senior

Specification

Others

Roles

Other Roles

• Performing first level troubleshooting support for problems related to computer (Hardware/Software), Application systems and for client platform related problems.
• Respond promptly to incident, investigate & provide temporary or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Assisting users on operating system, emails and software related issues.
• Liaise with vendors and other IT personnel for problem resolution.
• Perform service request related to client platforms.
• Imaging & deploying of PC, Notebook and Printers for new and existing users or areas.
• Assist in network and wireless troubleshooting and network connectivity issues.
• L1 Server and Network troubleshooting and maintenance.
• Performing Annual Basic Server Health Check.
• Monitor the agreed service level, documents & maintain the configuration of the system.
• Provide regular reporting to relevant parties.
• Supporting VIP users by providing technical support on Notebook, Desktop, Mobile device, Printers (Windows and Mac) and with conference rooms.

Reason of resign

11 Nov, 2011 - 9 Sep, 2014

System Programmer

Domus Integration Pte Ltd, Singapore

Company Type

SME

Position

Senior

Specification

Others

Roles

Other Roles

• Develop Integrating systems with automated processes for Residential and Commercial.
• Develop systems architecture & complete systems design specification.
• Programming of Crestron, Lutron, Niles, RTI system & etc.
• Preparing procedures and standards for programming.
• Designing User Interface (UI) mockups and prototypes.
• Conduct layout adjustment of User Interface (UI) based on client feedback.
• Preparation procedures for keypad engraving.
• Analysis & troubleshooting of systems issue during testing On-Site & Off-Site remotely.
• Work closely with other programmer to solve issues.
• Liaising with customers and developing systems from their concepts & point of view.

Reason of resign